‘My credibility as a businessman is on the line’: Lightspeed owes its significant $10,000

A restaurateur from Estrie who uses cash register software from Quebec giant Lightspeed claims to be in financial trouble because the company owed him $10,000 in revenue in eleven days.

• Also read: The changing of the guard and Lightspeed’s revenue increase

“I expected my account manager to call me,” said Océane Fortin-Desbiens, co-owner of Madame Fortin – Bière & Bouffe, in Waterloo.

“It’s been 11 days since the $10,000 was deposited in my account and is floating somewhere,” added the businesswoman, who was annoyed by this ambiguity.

For him, this $10,000 is important. “My credibility as a businessman is at stake. I have suppliers after me,” he said.

For now, Océane Fortin-Desbiens says she has been able to pay her $5,000 salary to employees, but she fears she is at the end of her financial resources.

“How can I buy my goods and open my restaurant? I don’t have money to come in,” he worried.

Good start

Everything started off well between him and Lightspeed.

At first, Océane Fortin-Desbiens won the company to pay. Its employees are easily accessible.

But after signing the contract, the story came back.

“Once the contract was signed, I fell for the failed after-sales service. I can’t tell anyone,” he continued.

Unable to get help from Lightspeed to hook up the purchased hardware, he hired a local company to install the terminal.

For the next five months, everything was fine, until the day his receipts that were normally deposited 48 hours were not deposited into his account.

Despite numerous emails and endless calls, nothing works. He still had no idea what happened to his $10,000.

Yesterday, Lightspeed, which has Caisse depot as a shareholder, responded to log that customer satisfaction is “paramount”.

“I can confirm that our team has been in direct contact with the merchant to address his concerns as soon as possible,” Lightspeed spokeswoman Stéphanie Princivil assured.


More than US $70 million was paid to Lightspeed’s top six executives for the fiscal year that ended March 31.

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